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The Studio 24 team outside of the Cambridge office.

Full-time or part-time, Permanent contract
Salary £35-£42K

About the role

Reporting to the Head of Delivery, the chosen candidate will be responsible for the management and coordination of client facing web projects within the studio.

Working closely with the creative, technical and client services teams your main duties will involve:

  • close management of projects and accounts
  • monitoring project schedules / costs to ensure projects are delivered on time and within budget
  • understanding client requirements and working with the project team to effectively achieve these
  • updating internal project management tools
  • organising project deliverables
  • managing project scope / change control
  • and most important of all, liaising with clients

You’ll also work on internal projects, developing our best practices, and supporting and mentoring team members.

What we are offering you

  • Work on exciting, highly visible client projects including many public institutions and charities
  • Build on your existing experience to learn what it takes to deliver projects on time and within budget
  • Be a part of an ever-evolving small business in which your voice will be heard,
  • Join a team of friendly and approachable experts ready to mentor you and discuss best practices
  • Take on a role that will allow you to evolve over time, whether you’d like to specialise in an area, or expand beyond project management skills (into research and/or management for example)
  • A workplace that values well-being (flexible working arrangements, mental health awareness and support)
  • A quick and straightforward hiring process

What we are looking for

You may have worked previously as an Account Manager or a Project Manager, but essentially we need someone who cares about delivering great work for our clients, is passionate about supporting our teams to fulfil their potential, and is an excellent communicator that thrives when working in a team environment, but is also happy to work autonomously.

Here is a summary of the essential and desirable skills and experiences that we’re looking for.

Must have

  • Project management and/or account management experience (minimum 3 years)
  • Has an understanding of project management methodologies (waterfall / agile)
  • Effective communicator with excellent client facing skills, both in person and remotely
  • Experience analysing and evaluating client goals, and assisting with finding the solution to their objectives
  • Can demonstrate strong organisational skills in planning web projects, forecasting and estimating work, and execution of the plan
  • Ability to keep both clients and the project management team consistently informed with budget updates, highlighting risks and issues when they arise
  • Ability to respond quickly and creatively to changes in project scope
  • Familiar with conducting post-project evaluations and applying actions to continuously improve processes
  • Strong interpersonal skills, used to support and lead a cross functional team of designers and web developers, removing impediments and providing coaching/mentoring when appropriate
  • Has experience of working with sales teams, supporting tenders and pitches
  • Will support a positive culture within the team based on open communication and feedback, and fostering psychological safety
  • Can maintain positive working relationships with clients outside of the project phase
  • A team player, but also happy working autonomously, whether this is in the office or remotely

Nice to have

  • Experience working in an agency
  • Experience of using JIRA or other task management tools (training is provided on all tools)
  • Agile qualifications (e.g. Scrum Master)
  • Experience working with clients in public sector, charity and construction industries
  • CMS experience in WordPress or Craft is desirable (we will provide training on different CMS’s)

Where we hire from

This role is open to anyone based in the UK within a reasonable travelling distance from Cambridge and London.

Working pattern

We believe in flexibility and supporting staff to do their best work. Our preference is for full-time though we may consider part-time hours (4 days a week) if that works best for you. Normal full-time hours are 37.5 hours a week.

We are a remote-first company. The team default to working from home and have the option of coming into the office to collaborate or just to have a different work environment. There is no expectation of regular in-office working. You are expected to attend meetings, either in person or virtually. While most of our client calls are made online, there is an expectation for this role to attend in-person meetings with clients when required.

About us

Studio 24 is an ethical and human-centred digital agency with a strong focus on accessibility. We create websites and digital services that are designed to work for everyone.

Our work is focused on public sector and not-for-profit organisations, but we work with a range of clients including arts and culture, science/tech, education, and local community. Our studio is based in Cambridge, UK.

Our clients include High Speed 2 (HS2), W3C, Parliamentary Digital Service (PDS), CBM Global Disability Inclusion, The Fitzwilliam Museum, University of London and Cambridge University Botanic Garden.

You can find out more on what it’s like to work at Studio 24 on our careers page.


The role has a salary range of £35,000 to £42,000, based on skills and experience. We have a pay scale system at Studio 24 to ensure everyone is paid fairly and equally. We’re developing a career progression framework to make it clear what we expect from people at different stages in your career.

Benefits include:

  • We are a friendly team with a flexible, inclusive and supportive working environment.
  • We run regular staff culture surveys and we score highly for fairness, respect, empowerment, pride in our work and positive relationships.
  • We take work-life balance seriously, and don’t work more than our contracted hours. On the rare occasion this may be required, time in lieu is given.
  • We take our staff’s mental wellbeing seriously and have two trained mental-health first aiders who provide support and guidance to our colleagues.
  • We offer flexible working hours, because we understand that life happens! So whether you need to manage your work around family life, or if you are not a morning person and like to start a little later, or if you want to finish early to get to the gym – you can.
  • You can choose to work from home or our office. We have a home office equipment budget to ensure you have a healthy setup, wherever you work.
  • 25 days holiday plus bank holidays. This increases by 1 day a year after 2 years service, up to 30 days off a year.
  • Paid volunteering days (2 a year) where you can contribute your time to a charitable organisation.
  • Studio Days: an all-team get-together out of the office twice a year to talk strategy and improvement.
  • Free eye tests and flu jabs.
  • We invest in your training via courses, conferences and time to self-study.
  • We get together for events and lunches (in-person and virtual).
  • Free local benefits (free entry to Cambridge Botanic Garden and Cambridge Film Festival).

How to apply

Step 1: Please apply for this job online. You will be asked to:

  • upload a recent CV or resume (required)
  • a covering letter telling us why you think you are suitable for this role (required)
  • share examples of website projects you’ve worked on that are online (optional)

If you have difficulty using our online system please email [email protected] with the above information.

You’ll receive a thank you email along with a link to our anonymous equality and diversity questionnaire. If you can respond to this we’d appreciate it.

Step 2: We’ll review your CV and covering letter. If we would like to progress your application further, we’ll invite you to proceed to Step 3.

Step 3: We’ll arrange an initial video call with Claire, Head of Delivery, and Emma, Client Services Director.

Step 4: If we think you could be a good fit, we’ll move you to the next stage. We’ll invite you for an in-person interview in Cambridge with the wider team. During this interview you’ll be asked about your experience, to talk about some projects you’ve worked on, and to undertake a practical exercise to show us how you approach project management.

Step 5: If the team agrees, we’ll make an offer.

Studio 24 recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

There is no closing date for this job role, we are interviewing people on an ongoing basis. All applications we receive will be treated equally.