Cambridge City Council
Visit Cambridge City Services FAQ website
The City Services department of Cambridge City Council receives high volumes of calls from residents and businesses requesting information on various issues. As part of the latest e-government initiatives the Council were looking to reduce the level of calls coming into their call centre by providing an efficient and accurate online alternative.
Cambridge City Council approached Studio 24 Ltd to implement our FAQ Knowledgebase software. The software offers local residents and businesses an alternative to calling the council helpdesk, by providing answers to frequently asked questions.
Testimonial
"The Cambridge City Council- City Services Helpdesk was receiving an ever increasing number of incoming calls from customers requesting information or services. In an attempt to relieve the strain on our call centre operatives, we decided to integrate a Frequently Asked Questions (FAQ) Knowledgebase on our website.
We appointed Studio 24 Ltd to implement their FAQ Knowledgebase system. One of the reasons we chose the Studio 24 FAQ system was due to it’s fast and accurate search functionality which delivers immediate answers. The system integrated seamlessly with our website and immediately provided customers with 24 hour online support. Customer feedback has been very positive.
As a company Studio 24 were extremely professional in their approach and delivered the system to budget.
We are delighted with the immediate impact the system has had, which has proved excellent value for money."
Michael Parsons, Customer Communications Manager
Cambridge City Council
